+1 202 294 4271
elise@pocketskeleton.com
Responsible for wine selection, purchasing, inventory management,
upkeep of department, and direction of staff in a high volume retail sales
environment. Coordinate stock rotation and carefully manage extremely limited
back stock storage area. Swiftly and accurately conduct all administrative and
financial aspects of the department, including increasing gross sales,
maintaining desired sales margins, and overseeing accurate inventory control.
Focus on balancing a selection of consistent, recognized labels with an
array of eclectic, unusual wines to provide a reliable experience to customers
while also introducing them to wines which surprise and delight, while
maintaining a wide variety of selections that represent both quality and
value. Provide first-class customer service
with friendly, thoughtful, thorough but not overwhelming information on wine
and wine pairings.
Continue to develop and build upon solid, extensive foundation of wine
knowledge learned from years of experience and remain up to date with current
industry developments and trends. Maintain relationships with winemakers,
importers, and distributors and attend industry tastings, seminars, and dinners
to continue to broaden my experience. Mentor other wine team members and
conduct staff tastings to increase the knowledge and experience of the entire
staff.
Assistant Wine Specialist, Whole Foods Market, P Street, Washington DC, November 2004 – August 2005
Supported the Wine Specialist in
a fast-paced, high-volume retail sales environment. Maintained neat back stock
and efficient, thorough rotation of inventory. Managed sales floor and
conducted business with vendors when Specialist was unavailable. Provided
friendly, knowledgeable customer service. Balanced weekly financial records,
managed routine responsibilities such as spoilage, handling of special orders,
and reception of deliveries. Attended tastings both in and out of store,
accumulating overall knowledge, supplemented with additional personal study.
Specialty Team
Member, Whole Foods Market, P Street, Washington DC, May 2002 – November 2004
Maintained well-stocked, neat, and attractive department. Provided
excellent, attentive, and friendly customer service. Increased basic wine knowledge through
experience and tasting from the shop’s selection with the guidance of the Wine
Specialist. Augmented learning with
reference books, industry publications, and personal tasting notes.
Whole Foods Market, P Street Team Member of the Year 2002
Produce digital and traditional
book, spot and editorial illustrations under commission. Participated in several group shows
exhibiting paintings, drawings, mixed media and illustration work.
BFA, Art, Carnegie Mellon
University 1993